To completely uninstall QSync, it is usually necessary to completely uninstall 2 components:

• Redemption (the DLL application that works between the installed database and Outlook)
• QSync itself.
• Delete folder and contents

To re-install Q Sync, click here for quick install info, or here for full information.

1.. Uninstall Redemption:

a. Close QSync (right-click in the bottom right icon tray of your screen, select [Restore] and click [Close]).

b. Using File Explorer, navigate to:

C:\Users\Public\Program Files\Dalco\QApps\QSync\Redemption

c. Double-click Install_uninstall.exe (or it may be named just Install.exe). When it loads, click the Uninstall link:

d. You should receive a confirmation:

2. Uninstall Q Sync.

a. Select Start > Control panel > Add/remove or Uninstall programs 

b. Navigate to QSync Outlook Synchronization (or a variation thereof).

c. Click and uninstall:

d. Remove and follow the instructions: images/qunins5.jpg

3. Delete the existing Sync folder and contents:

a. Using File Explorer, go to:

C:\Users\Public\Program Files\Dalco\QApps\QSync

b. Examine the contents of that folder. There should only be one file (gmail_registrations. xml) and one subfolder (Redemption). If there is anything else there, the uninstall did not work properly. 

c. Delete the folder and its contents. BE CAREFUL - make sure you are deleting that folder and not any others.

Installing QSync

1. Log on to your Home page.

2. Click [Show buttons]

3. Click [Desktop apps]

4. When the Desktop Applications page displays, click [Download Outlook Sync]

5. [Run] the installation and follow the instructions:

6. You will need to restart your computer for sync to begin. Each time you start your computer, sync will then automatically starts.

7. For more detailed information, go to here: http://dalcotech.com/qhelp/qdesktopsync.htm